The Art of Listening: What the End of Life Truly Needs

By Sally C. Sumner

At the end of life, so much changes—yet, the need to be heard remains constant. The art of listening becomes one of the most profound gifts we can offer. It’s not simply about hearing words but being present to the unspoken—attuning to emotions, fears, and wishes that may never be voiced out.

In these moments, people don’t always seek solutions or words of comfort. What they truly need is a space to express their feelings, fears, and reflections. They need to be seen and heard without judgment or the pressure of fixing anything. Listening at the end of life is not just about allowing someone to speak but about actively being there with them, holding space for their journey.

True listening requires a deep presence, a quiet patience, and an openness to whatever may arise. Sometimes, it’s about listening to the silences between words, to the stories that weren’t finished, to the emotions that can’t be fully named. It’s about creating a safe, sacred space for someone to feel understood.

As a death doula, the privilege lies in offering this sacred listening—witnessing the rawness of the human experience at its most vulnerable. At the end of life, what matters most isn’t whether we have the answers but that we show up with empathy, respect, and an open heart.

At Divine Journeys, I’m grateful to be part of a team that understands the power of listening. Every client is given the time and space to be truly heard. It’s not just a service—it’s a practice of deep connection and presence. Each story shared, each fear or hope voiced, is an opportunity for us to witness and honor the person’s unique journey. Listening in this way isn’t just about hearing words; it’s about offering a sacred space where healing can unfold.